Manufacturer Benefits

The manufacturer will derive significant benefits around technical support (both in warranty and out of warranty), quality assurance and enhanced marketing and brand image.

The Cortexo LiveHMI monitoring solution provides a Quality Assurance benefit by:

• Providing real time performance information on every unit manufactured where ever it is installed.
• Reducing the risk of failure of installed engines through the ability to verify that engines are performing to specified tolerances.

This reduces the risks associated with new technology through better and more timely information

The Cortexo LiveHMI monitoring solution provides a Technical Support benefit by:

• Providing a means of viewing key performance data around a technical "event" to enable improved support and the ability to provide better information and advice to customers.
• Reducing the need for site visits in the event of a technical fault through the ability to remotely analyse faults.
• Providing the ability for the manufacturers expert in one country and the customer's technical representative on site to all view, analyse and discuss "technical issues in real time.

This results in reduced maintenance costs and enhanced customer service and support

The Cortexo LiveHMI monitoring solution can be utilised to provide Design Feedback which:

• Enables performance optimisation by analysing combined performance data of all operating microCHP units.

This results in improved design efficiency and reduced failure rates

 The Cortexo LiveHMI monitoring solution provides an Installation Management benefit by:

• Providing a method of confirming that installation and on site commissioning has been carried out correctly.
• Providing a method of identifying a clear "start of warranty period" after completion of onsite commissioning.
• Providing a method of identifying common installation errors, reducing unnecessary technical events and giving the ability to put in place improved training for installers.
• Providing a method of ensuring activity during the warranty period is in compliance with the warranty terms and conditions.

This results in improved installation process and reduces costs associated with warranty issues

The Cortexo LiveHMI monitoring solution provides a Marketing benefit by:

• Demonstrating product capability in the field
• Demonstrating product acceptance in the market
• Demonstrating measurable environmental credibility
• Demonstrating environmental compliance
• Demonstrating the manufacturer commitment to the environment.

This results in availability of better market information and assists in generating greater demand