The Emergency Programme is used when the electricity network is under serious stress and immediate action is needed. It is usually triggered by the System Operator issuing a Customer Advice Notice (CAN) or a Grid Emergency Notice (GEN).
When this happens, the Electricity Distribution Business (EDB) sends a signal to the flexibility supplier to quickly reduce demand. The level of reduction is predefined, with level 3 being the highest (full reduction) and level 0 meaning normal operation. The supplier must act at the time specified in the signal, which may be immediately. There can be no “opt-out” of an emergency signal
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